Term and Conditions

1. About Sole Style

Sole Style is an online retailer specializing in sneakers, athletic shoes, and fashion accessories. Our curated collection includes:

• Trendy sneakers and athletic footwear (including Basketball Shoes and Athletic & Sneakers collections)
• Fashion-forward styles (All White Styles, Black & White Styles, Animal Print, Block Heels, Boat Shoes)
• Accessories to complete your look
• Special promotions (BOGO Free offers)

Our mission is to help you find your perfect fit with style and confidence.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Update your information as needed to keep it current
• Maintain the confidentiality of your account credentials

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use any automated means to access or scrape our site

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that:

• Colors will appear exactly as shown due to monitor variations
• All product details are 100% accurate (though we make every effort)
• Items will be available indefinitely

3.2 Pricing

All prices are in US dollars and are subject to change without notice. We reserve the right to:

• Correct pricing errors (even after order confirmation)
• Limit quantities available for purchase
• Refuse or cancel orders that appear fraudulent

3.3 Special Offers

Promotions like our BOGO Free offers are subject to specific terms disclosed with the offer. These items are typically marked as “final sale” and are not eligible for return.

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• Your order becomes binding when we send the confirmation

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.3 Shipping

We offer two shipping options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after shipping)

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary.

5. Returns and Exchanges

5.1 Return Policy

We want you to love your Sole Style products! You may return most items within 15 days of delivery if:

• Items are unworn and in original condition
• All original tags are attached
• Original packaging is included
• You have proof of purchase

5.2 Non-Returnable Items

The following cannot be returned:

• BOGO Free items marked “final sale”
• Personalized accessories (unless defective)
• Items returned without authorization

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Include your order number and return details
3. Wait for our RMA number (issued within 1 business day)
4. Ship items to: Sole Style Returns, 1399 Morris Street, San Antonio, TX 78205 USA

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return:

• Issued to your original payment method
• May take 3-10 business days to appear on your statement
• Original shipping fees are non-refundable

6. Intellectual Property

All content on our site, including:

• Logos
• Product designs
• Images
• Text
• Website design

is the property of Sole Style or our licensors and is protected by copyright and trademark laws. You may not use our intellectual property without written permission.

7. Limitation of Liability

Sole Style shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Inaccuracies in product descriptions (though we strive for accuracy)
• Customs delays or fees for international orders

Our total liability for any claim related to your use of the site or products shall not exceed the amount you paid for the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

11. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: Sole Style, 1399 Morris Street, San Antonio, TX 78205 USA

We typically respond within 24 hours.

Thank you for choosing Sole Style – where your perfect fit is our priority!