At Sole Style, we want you to love your sneakers, athletic shoes, and accessories as much as we do. But if something isn’t quite right, our hassle-free returns and exchanges policy has you covered.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required
Note: For hygiene reasons, BOGO Free items marked as final sale and any personalized accessories cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

  1. Contact our team within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – We’ll email you a Return Merchandise Authorization (RMA) number within 1 business day
  3. Package your item(s) securely in the original packaging
  4. Ship your return to:
    Sole Style Returns
    1399 Morris Street
    San Antonio, TX 78205
    USA
  5. Include the RMA number clearly on the outside of the package

Return Shipping Options

Choose the shipping method that works for you:

  • Prepaid return label: $8.95 deducted from your refund (available upon request)
  • Self-arranged shipping: You may use any carrier of your choice

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds take 3-10 business days to appear on your statement
  • You’ll receive an email confirmation when your refund is processed

Exchange Process

Want a different size or color of those popular Animal Print sneakers or All White Styles?

  1. Follow the standard return process above
  2. In your initial email, specify the replacement item you’d like
  3. If the exchange item is more expensive, you’ll pay the difference
  4. If it’s less expensive, we’ll refund the difference

Exchange items will ship within 2 business days after we receive your return.

Damaged or Defective Items

If your Basketball Shoes or Block Heels arrive damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label at no cost to you
  • Receive a replacement or full refund (your choice)

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Sole Style Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:
– [Product Name] (Size: [Size], Color: [Color])
– [Quantity] x [Price each]

Reason for return: [Please specify: wrong size, changed mind, defective, etc.]

For exchanges, I would like:
– [New Product Name] (Size: [New Size], Color: [New Color])

My shipping address is:
[Your Full Name]
[Your Address]
[City, State/Province, ZIP/Postal Code]
[Country]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Need Help?

Our sneaker-loving customer service team is happy to assist with any return questions. Contact us at [email protected] and we’ll get back to you within 24 hours.

Thanks for shopping with Sole Style – where your perfect fit is our priority!