Welcome to Sole Style’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our San Antonio-based customer service team is always happy to help at [email protected].

About Our Products

What types of shoes does Sole Style specialize in?
We specialize in fashion-forward footwear with a focus on athletic sneakers, basketball shoes, statement animal prints, classic black & white styles, and comfortable block heels. Our collections cater to both casual and special occasion needs.
Do you offer matching accessories with your shoes?
Yes! We frequently offer BOGO (Buy One Get One Free) deals on accessories that complement our footwear collections. Keep an eye on our promotions for these special offers.
How do I choose the right size?
Our sizing follows standard US measurements. For athletic shoes and sneakers, we recommend going half a size up if you prefer a roomier fit. If you’re between sizes or unsure, our customer service team can provide specific recommendations based on the style you’re interested in.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I change my order after placing it?
You may request changes to your order within 2 hours of placement. Please contact us immediately at [email protected] with your order number and requested changes. We process orders quickly, so we can’t guarantee changes after this window.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and get exclusive offers. Plus, it makes future purchases faster!

Shipping & Delivery

Where does Sole Style ship?
We ship globally to 90+ countries! However, we currently cannot ship to certain remote areas in Asia. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two great options:
🚀 Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Free Standard Shipping: 15-25 business days via EMS (on orders over $50)
How long does processing take before my order ships?
All orders take 1-2 business days to process before shipping. You’ll receive a confirmation email with tracking information once your order is on its way.
Can I track my order?
Absolutely! We provide detailed tracking information from warehouse to doorstep. You’ll receive updates via email at every major milestone of your delivery journey.

Returns & Exchanges

What’s your return policy?
We offer easy 15-day returns from the date of delivery. Items must be unworn, in original condition with all tags attached. Please contact us to initiate a return.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Processing times may vary by financial institution.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the desired item. This ensures you get your preferred size or style as quickly as possible.

Product Care & Quality

How should I care for my white sneakers to keep them looking new?
For our All White Styles, we recommend using a soft brush and mild soap for cleaning. Avoid harsh chemicals that might discolor the material. For leather white shoes, use appropriate leather cleaners and conditioners.
Are your athletic shoes suitable for actual sports activities?
While our Athletic & Sneakers and Basketball Shoes are designed with sporty aesthetics and comfort in mind, they’re primarily fashion footwear. For competitive sports, we recommend shoes specifically engineered for athletic performance.
How are shoes packaged for shipping?
Every pair is carefully wrapped in protective materials and shipped in sturdy boxes to prevent damage during transit. We take special care with delicate styles like block heels to ensure they arrive in perfect condition.

Still have questions? Our friendly customer service team in San Antonio is ready to assist you! Contact us at [email protected] or visit our website at solestyleshop.com to explore our latest collections.